Am I locked to a lengthy contract or agreement?
No. As we charge on a month to month basis, your agreement with us is therefore month to month. The only exception is if you subscribe to an annual subscription, your agreement is therefore annually.
Can I upgrade my subscription?
You can upgrade your subscription at any time.
Go to My Account > My Subscriptions and “Upgrade or Downgrade“
What if I need more hours?
If you need more hours this busy month or for a one-off project, upgrade your subscription or purchase a $10 Standard Task.
What are my payment options?
Our payment options are through Stripe (stripe.com.au) using your credit card.
Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry. To accomplish this, we make use of best-in-class security tools and practices to maintain a high level of security at Stripe.
Your Online Personal Assistant and Stripe forces HTTPS for all services.
Do you have a minimum or maximum amount of minutes per task?
Each request is up to 20 minutes of work.
What if the request requires more than 20 minutes of work? Send it in anyway and an assistant will assess how much time it will take and use the appropriate amount of requests to complete the job. They will confirm with you before moving forward.
What happens to task requests you don’t use within a given month?
- If you are subscribed to a monthly plan, unused tasks are not rolled over at the end of the month.
- If you are subscribed to a yearly plan, then any unused monthly tasks are rolled over until your subscription is renewed.
We suggest you start with a small tasks plan and increase it if you require. We obviously would prefer you to take a yearly subscription but you may upgrade anytime once you feel comfortable with our services.